Smart cities and downtown districts manage thousands of service requests every year. goagentrics gives your field teams and operations centre a single platform to capture, assign, track and close every request from end to end.
The problem
Most cities and civic agencies still manage field service requests through a patchwork of emails, phone calls and spreadsheets. Requests fall through the cracks, response times go unmeasured and leadership has no reliable picture of what is happening on the ground. goagentrics was built to solve exactly this.
There is no structured intake. Service requests arrive in too many places and too many of them are never followed up on.
Assignments happen over the phone. No one knows where crews are, what they are working on or when a job was completed.
Performance data lives in disconnected spreadsheets. Reporting to city councils or governing bodies takes hours of manual work.
When a resident follows up or an audit is triggered, there is no reliable record of what happened, when and who was responsible.
How It Works
goagentrics manages every step from the moment a request comes in to the moment it is verified closed. Your teams on the ground and your supervisors in the office stay connected at every stage.
Platform
From the field app your crews use on the ground to the operations centre your supervisors manage from, goagentrics connects every part of your service request workflow in one seamless platform.
Technology
goagentrics is built on one of the world's most trusted enterprise platforms, giving your organisation the security, compliance and scalability that public accountability demands from day one.
01
Every service request, resident interaction and field activity is tracked, logged and reportable in a structured city database. Your dashboards and reports are always live and always accurate.
02
Role based access controls, end to end data encryption, full audit trails and compliance with government data standards are built into the platform from the ground up. No add-ons required.
03
Connect goagentrics to your existing GIS, asset management, finance, reporting and resident communication tools. The platform is designed to work with what your city already has in place.
04
Whether you are managing one district or scaling across an entire city, the platform grows with your operations without changing infrastructure, retraining teams or switching vendors.
Get in touch
Tell us about your current field operations and the challenges you are facing. We will walk you through a demo built around the way your team and your city actually works today.
Our solutions
goagentrics is growing into a full suite of operational platforms for smart cities and civic organizations. Our first solution is live today. More are on the way.
End to end service request management for smart cities, civic operations and downtown districts. From report submitted to issue resolved, in one platform.
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